Guide to Making the Right Choices when Touring a Facility
 | Does the Arizona Department of Health Services currently license the facility? |
| Will the facility give you a copy of its admissions and patient care policies? |
| Is a statement of patient’s rights posted in clear view? |
| Is the atmosphere warm, pleasant and cheerful? |
| Are the rooms well ventilated, kept at a comfortable temperature and odor free? |
| Are families and friends encourage to visit? |
| Do the residents look well cared for and content? |
| Are the exits clearly marked and unobstructed? |
| Is the facility secure for those who might wander? |
| Does the facility have a quality assurance program? |
| Have I examined the quality measures and survey reports at www.medicare.gov? |
| Are patients and families involved in care plans? |
| Are certifications and licenses on display? |
| Is a physician available in an emergency? |
| Is the dining area attractive and inviting? |
| Is the food tasty and attractively served? |
| Are the staff members congenial and professional? |
| Is the facility well lit — indoors and outdoors? |
| Is there an activity program for all levels of care? |
| Is there a rehabilitative program for all levels of care? |
| Is the facility Medicare and Medicaid approved? |
| Is the facility currently accepting new patients? |