AHCA Spring Conference
Long Term Care Leadership Spring Training
In Review
 The following materials are from the Spring 2009 Leadership Conference and are submitted by the presenters for your review.
Click on the title to download the file associated with it. You will usually receive either a pdf file or a PowerPoint presentation.
Creating Service Excellence by Bryan Williams (pdf)
Survey and Enforcement Update … 2009 is Not Business as Usual by Mary Ousley (PowerPoint)
LTC Trend Tracker – a New Tool to Analyze Quality and Financial Issues by William H. Hartung, CPA, CSA (PowerPoint 2007 version)
A Legal Perspective on Incident Investigationsby John Checkett and Diane Kubala, RN, C-DON, RAC-CT (PowerPoint)
Understanding the Policies and Politics of the New Administration by Rich Miller (PowerPoint)
Preparing for the 2009 Assisted Living Manager Renewal by Allen Imig
Crisis Communication: Dealing with the Media and Protecting Your Company’s Reputation, by Ron Meritt and John Hernandez (pdf and PowerPoint)
A Long Term Care Licensing Update, by Sylvia Balistreri, RN, BSN
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